Platform 18 / 18
Business domain
Grid & Generation OperationsVEGAR
Field Workforce Management (WFM)
An on-prem workforce management platform for electricity distribution companies. Every kind of field work is a configurable work order type: forms, processes, SLA and legal clocks, integrations and print templates are designed without code. Multi-channel fault intake with automatic outage grouping, real-time crew dispatch on the map, an offline-first Android field app, planned outage and work permit management and EPDK outage and commercial-quality reporting in one product.
18Highlights
- 01No-code work order type wizard: form, process, SLA and legal clocks in one definition
- 02Drag-and-drop form and process designers with a simulator and four-eyes publishing
- 03Multi-channel fault pool: call centre, portal, mobile app, WhatsApp, OMS/SCADA
- 04Automatic outage grouping for calls on the same transformer, affected customers computed
- 05Real-time dispatch with map, grid and crew timeline, plus assignment suggestions
- 06Offline-first Android field app: photos, signatures, barcodes, offline navigation
- 07Planned outage management: impact analysis, critical customer checks, legal notice windows
- 08Work permit and switching interlock: no work before the permit, no energising before closure
- 09Outage register and EPDK regulation pack: indices, per-customer thresholds, compensation
- 10Ordered feedback chain OSOS/AMR → CIS → map for meter and transformer changes
- 11Visual integration engine: SAP IS-U/PM/MM, CIS, GIS, AMI and OMS connectors
- 12Vegar Copilot: permission-scoped AI assistant for natural-language queries and report drafts
18Modules
| Code | Module | Scope |
|---|---|---|
| Designer | Design Studio | Work order type wizard, drag-and-drop form and process designers, versioning, simulator, four-eyes publishing |
| Tickets | Fault Pool | Multi-channel intake, subscriber/meter/transformer matching, automatic outage grouping, call-centre screen |
| Dispatch | Dispatch | Real-time map and grid, crew timeline, assignment suggestions, route optimisation, storm mode |
| Field App | Field App | Offline Android, dynamic forms, photo/signature/barcode, HSE commitment, offline navigation |
| Outages | Outage Management | Planned outages, impact analysis, work permit and switching interlock, staged re-energisation, outage register |
| Regulation | Regulation Packs | EPDK and PPPA indices, commercial-quality clocks, compensation, periodic reports |
| Integration | Integration Engine | Visual mapping studio, ordered chains, retries, dead-letter queue, external API portal |
| Operations | Operations Centre | Planning and forecasting, HSE, timesheets, reporting, system health, backup and disaster recovery |
- DesignerDesign Studio
- Work order type wizard, drag-and-drop form and process designers, versioning, simulator, four-eyes publishing
- TicketsFault Pool
- Multi-channel intake, subscriber/meter/transformer matching, automatic outage grouping, call-centre screen
- DispatchDispatch
- Real-time map and grid, crew timeline, assignment suggestions, route optimisation, storm mode
- Field AppField App
- Offline Android, dynamic forms, photo/signature/barcode, HSE commitment, offline navigation
- OutagesOutage Management
- Planned outages, impact analysis, work permit and switching interlock, staged re-energisation, outage register
- RegulationRegulation Packs
- EPDK and PPPA indices, commercial-quality clocks, compensation, periodic reports
- IntegrationIntegration Engine
- Visual mapping studio, ordered chains, retries, dead-letter queue, external API portal
- OperationsOperations Centre
- Planning and forecasting, HSE, timesheets, reporting, system health, backup and disaster recovery
18Screenshots
18Platforms in the same domain